THE AGENCY – Affordable Services to meet the needs of your business

Are you wanting to scale your business

But you’ve been stuck cause you’re a ‘one woman show’ and trying to do it all on your own?

TRYING TO DO IT ALL IS HURTING YOUR GROWTH & CASH FLOW !

If you’re serious about big growth, then it’s time to bring in a team who has your back…

At THE AGENCY, we’ll take care of the backend of your business, so you can be freed up to focus on scaling your impact and revenue…

If you’ve been stretched across too many things in your business, then read on…

I see you. You’re amazing at what you do and your work makes a huge difference! But you’re exhausted from doing it all, and (lets be honest) systems and procedures aren’t really your thing. And because your time is so stretched, you’re not making the level of impact or money that you could, and (cause you’re less in your zone of genius), you’re not enjoying it as much as you could either. In short, you and your business are capped.

I launched THE AGENCY to serve the needs that many women face in their online businesses:

They want affordable services BUT then they have to find the right person (a minefield), and coach them ongoingly to a high standard (it takes a huge amount of time to learn how to onboard and coach a team effectively, let alone… ‘do’)

They want their business running seamlessly BUT they don’t know what systems to put in place – it takes a tone of research and trial & error figuring it all out

They want reliable support BUT that really puts the prices up – they’d rather invest the $35 – $60/hr into something else.

They have multiple needs in their business, BUT what do they employ for first??
Technical support? Customer service? Video editing? No one person has ALL the skills

Imagine having a reliable team to ongoingly support you in your business, as well as access to high level strategic planning…

WE’LL KICK OFF WITH A HIGH LEVEL STRATEGIC PLANNING SESSION…

When you first come into the agency, you’ll meet with our founder – Kate Maree O’Brien – for a high level strategic planning session. This is where we’ll get to know your business – where you’re at now, and where you want to scale to – conduct a needs assessment of your business from an operational standpoint and develop a solid plan moving forward. We’ll be reviewing what systems and team support you’ll need, and create a service package and overall plan that aligns with your current needs, future goals and budget.

Our services have an emphasis on affordability. If you have multiple needs, we’ll create a priority plan that takes into account your budget.

This can include a support package that exapands as your business grows (which it will as your time becomes more and more freed up).

THEN WE’LL BUILD OUT THE BACKEND SYSTEMS YOUR BUSINESS NEEDS TO HAVE STRONG FOUNDATIONS FOR YOUR NEXT LEVEL GROWTH

Our senior agency team will be building out the operational systems that your business needs, based on what was identified during your strategy session with Kate. Examples of what may be built out include: Membership Site, CRM System to manage your client records, Customer Service Systems, Client Payment Tracking Systems to increase your cashflow, seamless Client Booking Systems, Standard Operating Procedures for routine aspects of your operations, and more.

EVERY WEEK, OUR AGENCY TEAM WILL HAVE YOUR BACK, TAKING CARE OF THE OPERATIONS OF YOUR BUSINESS…

Our agency team is a group of dedicated women who cover a range of skills, from: Customer Service, to Technical Support, to Payment Tracking, to Podcast Management

When we create the package that suits your business and budget, we’ll look at which skills we’ll be utilising from our agency team to support your business on a weekly basis.

YOUR PACKAGE WILL BE CUSTOM BUILT
TO MEET YOUR NEEDS AND BUDGET

HERE’S WHAT WE’RE EPIC AT…

1. CUSTOMER SERVICE

If you’ve been operating as a ‘one woman show’, you’ve probably been doing all your own customer service (which is a huge waste of your time, and will be capping your income!)

Lets take it off your hands and free you up to focus on what you do best. We’ll review what you have in place and introduce (where needed) simple and seamless systems to get these conversations out of your space while enhancing your customer’s experience

Simple and seamless customer service systems

Let us take this out of your space completely, to free up your time and mental energy, so that you can focus on other things that are more needle moving

2. TECHNICAL SUPPORT

A huge benefit of having a package with THE AGENCY is that you’re not just hiring ‘one person’ with only ‘one area of genius’. For ONE price, you have access to a range of skills and people. Our senior technical team are committed to going ‘above and beyond’

 Our technical team are able to fix ‘most’ online technical issues Monday to Friday (in the very rare case that the issue is beyond their scope, they’ll advise on what specialist needs to be brought in)

Specialists in WordPress Websites, (most) Membership sites, (most) CRM’s. And if your software is outside of what we usually use, we’ll learn it. We have a commitment to being proactively solution focussed

3. PAYMENT TRACKING

There’s two issues we frequently see:

(1) Not proactively tracking and following up with client payments, affecting cash flow.
(2) As the coach or service provider, you DONT want to be the one having payment related conversations with your clients. Its best to seperate these conversations out (have our agency take care of them) allowing you to focus on nurturing your client relationship

We have clear systems for tracking client payments

 Our agency team are like a ‘dog with a bone’ in getting payments through the door

 Communications with clients in relation to their payments are proactive, clear and professional, while also being warm and friendly.

✔ Our agency team are EFFECTIVE with getting client payments through the door. If your clients are behind in their payments, our team will do everything to get them back onto new payment plans.

4. OTHER ASSISTANT SERVICES

There’s ALOT of services we provide that would fully under the umbrella of ‘online support’. Here’s a list..

Calendar and Booking management. Imagine someone fully taking care of this for you, and every morning, sending you a message to your phone with a top level summary of ALL of your bookings for the day, including zoom links and the most pertinent information. This is an organisational dream that will free you up in new ways

CRM + Email Management. Do you have infusion soft? Or mailchimp? Or Active Campaign? (or something else?) .. let us help you manage your contacts, send emails, setup automation and more.

Social Media Support / Facebook Group Support. Depending on what you need, we can create support to help with things like: Managing your facebook group, publishing your social media content (including IGTV videos and more!)

5. MEMBERSHIP SITE BUILD + ONGOING MANAGEMENT

Dont have a membership site? We’ll build it for you and have it fully integrated with your CRM.

✔ We’ll also take care of the ongoing management of your membership site with things such as: fixing technical issues, building out new programs, supporting your clients with membership site queries, updating new content into your site, and more.

✔ Our technical team work with a range of membership sites, and are completely nerdy at figuring things out.

6. PODCAST DEVELOPMENT + ONGOING PODCAST MANAGEMENT

✔ Dont yet have a podcast? Great! We can build it for you and have everything fully set up.

✔ Plus we can manage your podcast ongoingly each week so that all you’ll need to do is send your raw audio files through and let our agency team take care of it from there: We can edit your episodes, distribute across platforms, create teaser graphics and videos for each episode.. and even post across all your social channels on the day it goes live!

7. BASIC GRAPHICS

We can create graphics using photoshop or canva, based on your original branding designs.

✔ Our team are exceptional at re-creating design work based on existing design concepts

Please Note – Full brand development (concepts and designs based from those concepts) is outside of the scope of The Agency. We have senior desiners that we can recommend for you to get the initial high level branding design work done. After this is done, we get the original working files off the branding designer, to recreate multiple new images and designs for your biz moving forward

 

8. BASIC VIDEO EDITING

We can take care of your basic video editing needs, for things like:

✔ Create Videos for IGTV + create the thumbnail graphic + upload to IGTV

✔ Create videos for Instagram Stories (example: create your weekly teaser video for your podcast episodes)

✔ Download Facebook lives and repurpose over to Youtube, or add snippets onto Instagram stories etc

To be clear: we are not senior video editors that specialise in high level editing cinematic, movie type editing (that is a VERRY senior skillset), however, for most of your basic video editing needs, for social media and youtube, we’ve got you covered!

We have Affordable Packages to suit your needs

A little about me and my background..

Before I specialised in Leadership and founded SHE – Australasia’s largest women’s leadership & empowerment event – I worked for a number of years on some pretty big government contracts as a project manager, developing systems to create organisational change. During this time, I had to translate the big vision and commitment to outcome, into a tangible action plan, building out the infrastructure and systems, as well as delivering on the nuts and bolts of the contracts (which means change management conversations, on the frontline, with people who didnt want it – which was the richest learning in itself!). I learnt ALOT during those years. Whats unique about me is that I can see the big picture clearly, and translate it into effective and efficient systems and strategy. Its how I built my own team of 12 full-timers, who have helped me to scale my own business so significantly, allowing us to make the level of impact that we do.

People consistently comment on the high standard of my AGENCY team. They’re an incredible group of women, who I’ve personally coached to a high standard in communication, integrity, and ‘dog with a bone’ solution focus.

Our focus is on providing QUALITY SERVICES that are AFFORDABLE

We have VERY limited places to bring on new clients into THE AGENCY.

If you’d like to be considered as one of our new clients, simply click the button below and fill out the enquiry form. We’ll review it and get back to you ASAP

© 2020 Kate Maree O’Brien. All rights reserved.